Refund and Cancellation Policy
DRAFT, needs owner review
This text is a placeholder, not final policy wording. Do not rely on it until it has been reviewed and published.
1. Who this policy covers
[PLACEHOLDER] This policy is about Chotafy's own paid plans (Pro and Unlimited) bought by sellers. Orders between buyers and sellers are covered by each seller's own return and refund policy, shown on their store.
2. Cancelling a paid plan
[PLACEHOLDER] Describe how a seller cancels (Billing in the dashboard or app), when the cancellation takes effect (the product currently keeps the plan until the end of the period already paid for), and what happens to the store afterwards (it moves to Free; nothing is deleted).
3. Refunds
[PLACEHOLDER] State whether payments for monthly and yearly plans are refundable, in which cases (for example a duplicate charge or a failed activation), and how long a refund takes.
4. Failed payments
[PLACEHOLDER] Describe what happens when a renewal payment fails: retries, notifications, and when the store moves to the Free plan.
5. Taxes
[PLACEHOLDER] State whether prices include GST once you have confirmed whether GST applies.
6. Contact
[PLACEHOLDER] For billing questions, write to support@chotafy.com. Add a response time once decided.